All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We are working with various courier partners to ensure your parcels arrive on time. Unfortunately, we are unable to assign your preferred courier to your shipment.
You may expect some delays due to a high volume of orders or postal service problems that are outside of our control.
Click & Collect
Click & Collect is a convenient way for you to collect your online order in UGS.
UGS online order opted for standard delivery will be handled by our appointed courier partner.
Klang Valley Delivery
For any purchase of RM500 and above, it will be delivered by UGS’s drivers.
Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Destination Estimated Time
West Malaysia 5 - 7 working days
East Malaysia 7 - 10 working days
We are only able to deliver to one address in a single order. To deliver to multiple addresses, we recommend placing a separate order for each address.
Kindly note that the combination of orders into one shipment is not possible.
***Please do check the status of your order via the online tracker once you have received the tracking information of your parcel.
Do allow at least 24 hours for the tracking number to be processed and reflected on the tracking system.
***If in the event that your parcel is not received but the delivery status is updated as delivered and signed, please report to us within 14 days from the date of the “Successful Delivery”. We are unable to accommodate any claim made thereafter.
We will be more than happy to assist you!
Your privacy is important to us. UGS is committed to protecting your privacy and personal information when you deal with us.
When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address for the following purpose:
to communicate with you
to maintain and improve customer relationship
to assess, process and provide products, services and/or facilities to you
to administer and process any payments related to products, services and/or facilities requested by you
to respond to your enquiries or complaints and resolve any issues and disputes which may arise in connection with any dealings with us
to provide you with information and/or updates on our products, services, upcoming promotions offered by us
for direct marketing purposes via SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels to members of our loyalty programs in accordance with their consent
for internal administrative purposes
to send you seasonal greetings messages from time to time;
to send you invitation to join our events and promotions and product launch events;
to process any payments related to your commercial transactions with us
law requires it or to prevent or investigate suspected unlawful activity
We will remove personal information from our systems where it is no longer required (except where archiving is required).
A-G-3, Block A, Ground Floor,
Jalan Vista Mutiara 1, Vista Mutiara Jalan,
RETURN & REFUND POLICY
All the product(s) can be refunded or exchanged due to defective or damaged subject to our sole discretion.
Return within 14 days of receiving the product(s) ordered from the UGS online store
Example: If you received the product(s) on 1st May, please return the product(s) by shipping it to our warehouse by 14th May.